Delete your Plug account
How to permanently delete your Plug account (operated by Bespoke Grand Synergy Ltd) and the data associated with it.
Last updated: 4 July 2026
You can ask us to delete your Plug account and personal data at any time. To make the request:
Request account deletion by email
- From the email address registered to your Plug account, email support@plugng.io.
- Use the subject line “Delete my Plug account.”
- We may ask a question or two to verify it's really you before we proceed.
Sending from your registered email is how we verify the request. Once your identity is confirmed, we begin the deletion process, aim to complete it within 30 days, and email you when it's done.
What is deleted
When your account is deleted, we delete or irreversibly anonymise the personal data tied to it, including:
- Your profile — name, email, phone number, bio and profile photo;
- Your bookings, in-app messages, and the ratings and reviews you posted;
- For providers: your provider profile, portfolio images, availability, and identity-verification (KYC) documents;
- Your device push-notification tokens.
What is retained, and for how long
By law we must keep a limited set of records even after your account is deleted. These are retained only as long as required and then deleted:
| Data kept | Why | Retention |
|---|---|---|
| Transaction & payment records | Tax, accounting and anti-fraud obligations | Up to 7 years |
| Identity-verification (KYC) records | Financial-services / anti-fraud compliance | Up to 7 years |
| Records tied to an open dispute or legal claim | To resolve the matter and enforce our terms | Until the matter is closed |
Payment card details are never held by Plug — they are processed by our payments partner on their own systems.
Need help?
If you have any trouble deleting your account, or want to know exactly what data we hold about you, email support@plugng.io. See also our Privacy Policy.
Bespoke Grand Synergy Ltd
Abuja, Nigeria · support@plugng.io