How can we help?
Answers to common questions, or reach a human any time.
Bookings
Requesting, changing, or cancelling a booking.
Payments
Paying in-app, receipts, and refunds.
Account & providers
Profiles, verification, and provider mode.
Frequently asked
How do I change or cancel a booking?+
Open the booking from your Bookings tab and use the menu (⋮) to reschedule or cancel. If the provider has already accepted, message them in-app to agree a change.
Is my payment protected?+
In-app payments are processed securely and only released for completed work. If a job isn't done as agreed, contact support and we'll help resolve it.
How do I become a verified provider?+
In the app, go to Profile → Become a provider and submit your details. We verify ID and skills — usually within 48 hours — then the Jobs tab unlocks. Learn more.
What if a provider doesn't show up?+
Report it from the booking or email support@plugng.io. No-shows affect a provider's standing, and any in-app payment for undelivered work is refunded.
Which areas does Plug cover?+
Greater Abuja and cities across Nigeria — including Lagos, Port Harcourt, Ibadan, Kano and Enugu — with new areas added all the time.